WHAT IS THE DELIVERY TIME AND THE COST OF THE DELIVERY?
As a general rule, packages are sent within 48 hours after receipt of payment, through SDA with tracking number and delivery without signature. If you prefer certified shipping via SDA/UPS Extra, an additional charge will apply. Contact us before requesting this option. Whatever form of delivery you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.
HOW CAN I CHECK THE STATUS OF MY ORDER AND OF DELIVERY?
You can use the tracking option of your order with the tracking number provided in the confirmation of the shipping of your order by e-mail. You can access the website of our messaging service which contains up-to-date information about your order and delivery.
WHAT PAYMENT OPTIONS CAN I USE?
You can use the following payment methods:
- Visa Credit Card
- Master Card Credit Card
Rest of countries:
HOW CAN I RETURN MY ORDER?
You have 14 days as from when you receive the good to return it. With this in mind, you have to inform us about the return by ordinary post at: GeC SRL, departamento “Customer Service STAR PADEL”, VIA Menza, 19i. 95127, Catania, Italy; or by e-mail to firstname.lastname@example.org.
HOW MUCH DOES IT COST TO RETURN A PRODUCT?
The amount of the refund will be the value of the returned products, and may or may not include the initial shipping charge as the case may be:
• If the product is damaged, defective or the item does not correspond to the one you ordered, we will take care of the return costs.
• In the case of a voluntary return, the return costs are on your account.
The cost of sending the return will be paid by the customer except in case of tare or manufacturing defect.
Otherwise, you must order the return of the goods, the costs will be at your expense.
WHEN WILL I RECEIVE MY REFUND AFTER A RETURN?
Payment reimbursement shall be made no longer than within fourteen (14) days after the date on which we have received your return and checked its condition.
The refund of the amount of the orders object of return, will always be made through the same means of payment used for the order.
WHAT IS THE RETURNS POLICY?
The products offered on starpadel.eu are covered by a legal guarantee of 2 years from the delivery of the products. This guarantee will not cover those products that have undergone any type of modification with respect to their original composition. When the return is covered by the guarantee, starpadel will be responsible for transport costs.
Customers resident in the European Union are guaranteed by law the right to cancel the contract to purchase a product for a maximum period of 14 calendar days after receiving the item. This right is applicable to all our products. In this case, the return costs will be borne by the customer.
When we receive the returned product, and after checking that it is not used or damaged, we will refund the payment. For the refund of the payment we use the same means of payment that you have used for the original transaction, unless we have expressly agreed to something different. We can deny the payment reimbursement until we have received the returned merchandise or until you prove that you have sent the merchandise, depending on the first thing that happens.
Our online store does not offer the option to make direct changes of the ordered items. In case you do not want to keep an item, send us a declaration of cancellation and return the merchandise to us in accordance with our return information and simply make a new order to receive the returned item, for example, in a different size or color.
Conditions to make a refund:
• The product keeps its original packaging and has not been used.
• The original labels have not been removed.
• It has not been manipulated (for example, in the case of a racket, that no overgrips or protectors have been incorporated).
• It has not been damaged by misuse or negligence.
• It was purchased at bullpadel.com
WHAT HAPPENS IF I’M NOT AT HOME WHEN THE PARCEL ARRIVES?
If you’re not at home, SDA/UPS will leave a notice of delivery in your mailbox and a warning by e-mail with specific instructions for organising the delivery/collection. You will have a maximum of 10 days to organise it.