Sale conditions


1. General provisions

Read these terms and conditions carefully before buying any items at the website WWW.STARPADEL.EU By purchasing items from this website, you automatically accept the present general terms and conditions.

2. Order process and signing the agreement

2.1. The order process through our virtual store follows several steps. Firstly, the desired products are selected. Then you must provide your customer data, including the billing address and the delivery address (where different). The next step is to select the form of payment. Finally, you have the option of verifying all the information provided (for example, name, address, payment method, items ordered) and correcting whatever is necessary before sending us your order by clicking "Buy" and thereby confirming your order.

2.2. When you make your order, you make us a binding offer to sign an agreement with you. We may accept this offer by sending you confirmation of the order by e-mail or by supplying you with the item ordered. A sales’ agreement shall only be deemed to have been concluded if we send you confirmation of the order by e-mail or if we supply the item ordered. In our confirmation of the order we shall also send you at the -email you have provided us with all the data pertaining to your order and information about making payment, the customer care service, claims owing to defects and data protection, as well as instructions about cancelling the order.

2.3. We will notify you by e-mail if, for whatsoever reason, we are unable to meet the order.

2.4. You shall make sure that all the information provided to STAR PADEL in your information request or in the order is correct and complete. STAR PADEL is not obliged to accept an order it is entitled, at any time, to verify or reject an order before compliance therewith without having to provide any explanations.

3. My Account

3.1. Furthermore, you can place an order with us without creating your own user account as long as you provide us with all the data required during the order process. However, you also have the option of creating your own user account with a password. This means that your personal data are saved and so you will not have give us your data again when you place another order. Furthermore, you obtain access to the section "My account" where you can see a complete summary of your profile, of your orders pending delivery, of previous orders and of the sending and payment details.

3.2. In the event that you configure and use an account at our website, you will be responsible for the protection of your account and password and for restricting access to your computer. Furthermore, you must agree to assume responsibility for all those activities carried out via your account and/or using your password within that allowed by the applicable law. You must take the necessary measures to ensure that your password remains secret and in a safe place and you must notify us forthwith if you have reasons to believe that a third party has had access to your password or has used it without prior authorization or if it is likely that said use is unauthorised.

4. Order tracking

You may use the tracking order for your order with the shipment number provided in the confirmation of the order by e-mail. You may access the website of our messaging service which contains up-to-date information about your order and delivery:

5. Prices and shipping costs

51. All prices include taxes, including tariffs and sales tax, unless this is indicated separately.

5.2. STAR PADEL calculates the shipping and delivery costs separately for each delivery address. The shipping and delivery costs you will have to pay shall be indicated to you before confirming the order. Total shipping costs are calculated automatically and are shown before completing the order processing.

5.3. In the event of deliveries to a country which does not belong to the EU, you will have to assume all the import and export expenses, as well as all the relevant duties and charges.

6. Terms of delivery

6.1. At our website there is information about the availability and delivery time of the products sold via WWW. STAR PADEL.EU (for example, on the page with details of the attendant product). Bear in mind that all information pertaining to the availability of a product are only estimates and approximate orientative amounts. If STAR PADEL observes during the processing of your order that the products you have ordered are not available, you shall be informed thereof in a separate e-mail. This does not affect your legal rights.

6.2. You assume the costs of any failed delivery attempt owing to the fact that the goods supplied do not enter the entrance of the building, door or stairway or because you are not at the specified delivery address despite having been sufficient advance notice of the delivery time.

7. Risk transfer

In the agreements whereby we send the goods to you the risk of loss or deterioration of the goods is transferred to you at the time when you or a third party nominated by you — other than the carrier — receives the good. Without prejudice to your rights vis-à-vis the carrier, the risk is transferred to you at the time of delivery to the carrier if it was you who ordered the transport of the goods without our having offered said option.

8. Terms of payment

8.1. All products ordered must be paid in full before they are sent. We accept the following payment methods:

 - Italy

  • Visa Credit Card
  • Master Card Credit Card
  • PayPal®
  • Bank Transfer
  • Financing

 - Rest of countries

  •  Bank Transfer 
  • PayPal®

8.2. Your order shall be cancelled in the event that, for whatsoever reason, the amount payable for your order cannot be received.

9. Order cancellation and information about returns

9.1. Right to cancellation

9.1.1. The cancellation period is two weeks. You are entitled, without having to give any reason, to cancel the agreement within fourteen (14) days after you or the person you have designated — and provided that it is not the carrier — has taken possession of the goods.

9.1.2. In order to be able to exercise your right to cancellation, you must inform us of your decision to cancel this agreement within the necessary timeframe, sending a letter to the following address: GeC SRL, office “Customer Service STAR PADEL”, VIA MENZA 19I - C/O LIGHT CREDIT. 95126, Catania, Italy; or by e-mail to

9.1.3. To respect the cancellation period you just need to send us a message stating that your are exercising your right to cancellation before the timeframe ends.

9.2.Consequences of cancellation

9.2.1. If you cancel this agreement, we will refund to you all the payments for the goods acquired that you have returned (transport costs will not be refunded). Reimbursement of payment shall be made forthwith, at the latest within fourteen (14) days after the date on which we have received your message cancelling the agreement and subject to the circumstances set out below. To reimburse payment we use the same means of payment that you used for the original transaction, unless otherwise agreed with you. Under no circumstances shall we make any charge for the reimbursement of payment. We may refuse reimbursement of payment until we have received the goods returned or until you can demonstrate that you have sent the goods, whichever occurs first.

9.2.2. You must send us the goods forthwith, in any case no later than within fourteen (14) days after the date on which you informed us about the cancellation of the agreement. The timeframe is respected in the event that you send the goods before fourteen (14) days have elapsed.

9.2.3. The direct cost of returning the goods is at your expense and responsibility. Except in case of tare or manufacturing defect.

9.2.4. You have the obligation to treat the goods carefully and you are responsible for any deterioration that you cause. We reserve the right to ask you for compensation for any goods returned used or deteriorated in any way. You are liable for any los in value of the goods if said loss can be put down to any unnecessary treatment of the goods to verify its characteristics, its properties and modus operandi. We specifically reserve the right to discount (offset) said compensation/losses in value of the amounts that we have to refund to you.

9.2.5. Our virtual store does not offer the option of making any direct changes to the items ordered. In the event that you do not wish to keep an item, please send us a declaration of cancellation and return the good in line with our returns information and simply place a new order to receive the item returned, for example, with a different size or colour.

9.3.Exclusion of the right to cancellation

Exceptions to the right to cancellation

The right to cancellation does not apply to agreements pertaining to:

  • The supply of sealed goods which are not suitable for return for the reasons of the protection of health or hygiene and which have been unsealed after delivery;
  • The supply of goods which after their delivery, and bearing in mind their nature, have been mixed indissociably with other goods.

10. Customer care service

If you wish to ask any question, make a comment or complaint about the items ordered, please get in touch with us:

  • GeC SRL, office “ Customer Service STAR PADEL”, VIA MENZA 19I - C/O LIGHT CREDIT. 95126, Catania, Italy; or by e-mail to

11. Warranty and liability

11.1. When placing an order of a product at our website, you must bear in mind the general information and the special information about the relevant product (in particular, inter alia, information about the characteristics, selection, maintenance and use of products, as well as the security thereof) shown at our website, in addition to the instructions of our manuals.

11.2. The warranty is based on legal provisions. Any complaints made under the legal warranty requirements shall be valid upon submitting them along with proof of purchase to the customer care service mentioned previously.

11.3. Our company offers a legal guarantee of 2 years from the delivery of the products.

11.4. Any damage caused by abuse or inappropriate use, adjustments, maintenance or normal wear and tear shall not be charged.

Our staff and our agents shall be free of any liability if accidental or consequential damage occurs, whether the claim is based on an agreement, warranty, negligence or liability for a product, including, inter alia, any loss of goods other than the product itself, loss of use of any good, as well as any other economic loss. Our staff, our distributors and our delivery staff shall be free of any liability owing to a contribution or compensation, whatever the reason for it.

12. Applicable law/jurisdiction

12.1. These general terms and conditions are solely subject to Italy law — provided that there are no laws which have to be observed which foresee otherwise— with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods as well as excluding any renvoi regulations.

12.2. Any legal disputes arising out of the present general terms and conditions, or related therewith (including any noncontractual disputes) are subject to the non-exclusive jurisdictional competence of the Spanish courts, provided that this does not prejudice the mandatory right of one of the parties to bring proceedings before some other competent court in accordance with the procedural law in force.

However, in the event of disputes, we reserve the right to bring proceedings against you before that court competent for your domicile.